Rina Vivekanandan – CEO & Managing Director
Rina is an accomplished senior leader with more than 30 years global experience in end-to-end management and functional supervision of revenue cycle solutions. She has demonstrated leadership in setting up the RCM operations from inception to building the business to 1800 employees. Her team included technology and operations professionals who served clients in the Healthcare Insurance sector in the US and UAE. She headed the offshore unit and international business in India; and possesses strong global experience in developing and implementing the outsourcing/offshoring strategy. Her ability to understand critical business requirements to build cost effective solutions has facilitated revenue enhancement and organisational growth in dynamic markets in the healthcare RCM sector.Her expertise includes managing and implementing organisational efficiencies, driving change management and facilitating productivity gains that increased margins significantly. She has worked with a leading Health Insurance Player in Abu Dhabi to build adjudication rules logic and to automate dynamic rule engines using custom SAS Programs to prevent fraud, abuse and waste. With a high EQ and cultural quotient, Rina excels in people management, operational acumen, compliance and strategy.
Chithra – Senior Director Learning & Development
Chithra is a medical coder with more than 15 years’ experience as a coder and trainer. She has successfully trained more than 1000 medical coders and physicians (onsite & remote) and certified 90% of those who are currently working in the US, Middle East and India. She is well experienced in transitioning freshers to live accounts, educate experienced coders for new accounts and conducting continuing education programs to certified coders by issuing AHIMA CEUs. She is highly skilled in providing SME knowledge to transition processes offshore and create training processes for executive readiness to launch new clients. Her expertise covers all Outpatient specialties, E&M and Inpatient coding and has in-depth knowledge in training strategies and clinical specialties.
- Certified Professional Coder (CPC)
- Certified Coding Specialist (CCS)
- AHIMA Approved ICD-10-CM/PCS Trainer
Jayakrishnan Thankappan – Marketing Director
Jay is a seasoned business management professional having worked in various leadership roles in India, Middle East and the U.K. He is a people-person and has always loved working with people across the Globe.
He now has over 20 years’ experience working with multinational companies and SMEs within international markets. He is a specialist in B2B marketing, strategy, customer acquisition, marketing, events management and training. He has exceptional talent in understanding a customer requirement and translating it in to business objectives which can then easily be delivered by the delivery team. He plays a vital role in providing an outstanding customer experience by way of ensuring complete transparency and articulate project management.